Dear Mr。 Chang:

On September 10， our order for 280 women's cotton sweaters was duly received， but we regret to say that 40 cotton sweaters in white color were seriously soiled。

We had the case investigated immediately， and the result shows the damage was due to improper packing， for which the suppliers are definitely responsible。

Needless to say， we have suffered a great loss from this， as we cannot sell the sweaters in this condition to our customers。 We ask you to conduct investigation at your end and reply to us。

Sincerely yours，

Li Ming

看过投诉信英文范文 的人还看了：

投诉信

Directions: Write a letter of complaint according to the following situation: You bought an air conditioner in Sun Appliance and had it installed the other day, but you found that the fan made too much noise when the machine operated. You demand the store to send a representative to check it up.

Write your letter in no less than 150 words. Do not sign your own name at the end of the letter; use Li Ming instead. You do not need to write the address.

范文：

June 23, 20__

Dear Sir or Madam,

I’m writing to lodge the complaint about the poor quality of an air conditioner that I purchased from Sun Appliance Company.

Frankly speaking, Sun Appliance has always been my favorite. On April 4, 2007, I bought the air conditioner (serial number 12345) from one of your chain store located in Lang Fang. The machine operated well at first, but ten days later, there was a fault that bothered me, that is, the fan made so much noise that I could not sleep well at night. Worse still, the cooling system didn’t work well and the machine began to leak recently. Its poor quality ruined almost all my previous impression toward your products.

I strongly suggest that a repairman or a service engineer should be sent to my home without delay. I wonder if you could pinpoint the exact cause of the malfunction as soon as possible. If you can’t, I am afraid that I will request for full amount of refund or a new air conditioner.

I would appreciate all your assistance in this matter. If you have any questions, please don’t hesitate to contact me. Look forward to your reply.

Yours Sincerely,

Li Ming

Dear Customer Service Representative,

I am writing to comp[ain about the bad delivery service of your company.

The IBM Desktop computer we ordered from your store two weeks ago finally arrived yesterday. There were not any signs of damage to the packing case at all, but when we opened it, we found, much to our surprise, that the back cover had been cracked and the screen had been scratched.

In view of this, I have decided to make a formal complaint against your delivery service. I sincerely hope that you will replace this computer as soon as possible. If this is not possible, I will have no alternative but to insist on a full refund.

I would appreciate anything you can do to help us in this matter.

Yours truly,

(Signature)

英文投诉信12-19

Dear Sir or Madam,

I, as a devoted customer of your online shop, am writing the letter to file my dramatic complaint about the poor quality of your E-book and the poor attitude of your server.

The detailed problems are as follows. To begin with, there is something wrong with screen of the E-book, which has been broken deliberately or unintentionally. In addition, it does not work occasionally, which hamper using ordinarily. Most importantly, the product does not comply with your description previously both in style and faculty. Most importantly, servers response of not providing refund and exchange a new one makes me overwhelmed with outrage.

I would appreciate it if you could refund or exchange a new one for me. I’m looking forward to your reply at your earliest convenience.

Yours sincerely

Li Ming

Dear Mr. Gao,

I have to write this plain letter even it is a little bit interruptive to you. I bought a color television in your emporium the other day，but there was no image when I turned it on at home. There might be something wrong with the new-bought TV，so I went back to find the exact salesperson to ask for changing a new one. She refused me without any politeness. Im wondering how can you treat customers like this? Im writing to ask my money back if you can not provide a new one.

Yours Sincerely

XXX

Dear Mr. Chang:

On September 10, our order for 280 women?s cotton sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled.

We had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible.

Needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers. We ask you to conduct investigation at your end and reply to us.

Sincerely yours,

Sunny Lee

Manager

投诉信

Directions: Write a letter of complaint according to the following situation: You bought an air conditioner in Sun Appliance and had it installed the other day, but you found that the fan made too much noise when the machine operated. You demand the store to send a representative to check it up.

Write your letter in no less than 150 words. Do not sign your own name at the end of the letter; use Li Ming instead. You do not need to write the address.

To whom it may concern，

I am one of your customers(顾客)。 I ordered(订购)a set of(一套) Bookworm Series on your website two weeks ago， but I didn’t receive them until yesterday。 And much to my disappointment， the books were so poorly packed up that the cover of one book was torn。 To make matters worse， it is not a plete set， as I found one book missing。

I am sorry to have received such poor service， and I believe I have every right to ask you to deal with this problem。 I hope that you either return my money or deliver a new set of books to me。 Besides， I’d like to be informed of the process of your dealing with my plaint。

Looking forward to your reply。

Sincerely，

Wang Ling

Florence Trunkemeyer

College of Business

Ball State University

Muncie， IN 47300

November 15， 1998

General Computer Corporation

Engineering Department

P。O。 Box 73219

Fort Worth， TX 76108

Dear Sir:

With reference to our order No。 W 98， the 120 puter sets supplies to the above order were delivered the day before yesterday， but we regret that 20 sets were badly damaged。

The packages containing the puter sets appeared to be in good condition and we accepted and signed for them without question。 We unpacked the puter sets with care and can only assume that damage must be due to careless handling at some stage prior to packing。

We shall be glad if you will replace all 20 sets as soon as possible。 Meanwhile， we have put the damaged puter sets aside in case you need them to support a claim on your suppliers for pensation。

Yours sincerely，

(Signature)

后面还有多篇英语投诉信范文带翻译！

Dear Manager，

Now I am writing to tell you that I bought a TV set from your shop several days ago。 But when I brought it home and turned it on， I found it didn’t work properly。 So I took it back to the shop and told the assistant what had happened。 To my surprise， your assistant didn’t help me to solve the problem。 On the contrary， he shouted at me rudely and refused to examine it。

I know that your shop enjoys a high reputation of good service， so I bought the TV set in your shop。 But today， I am sorry to find that such service should have happened in your shop and your assistant didn’t seriously think of the interests of customers。

I hope you will look into the matter and give me a reasonable explanation。 I am waiting to know how you will deal with it。 Thank you for your consideration and I am expecting an early reply。

Sincerely yours，[由整理]

Tom

Dear Mr. Chang:

On September 10, our order for 280 womens cotton sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled.

We had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible.

Needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers. We ask you to conduct investigation at your end and reply to us.

Sincerely yours,

Li Ming

Dear Sir,

I am writing to let you know the deplorable attitude of one of your staff member. I received my telephone bill for the previous month from you and thought there were some errors in calculation: I had been overcharged for two overseas calls.

However, when I called your Complaints Department, the girl who answered my phone was very rude. For one thing she interrupted me continually, for another she even said that the fault was my own. Needless to say, such a way of dealing with customers is unacceptable.

I would like to suggest that the girl in question should be disciplined, and instructed on the proper way to deal with clients. And I hope she can make formal apology to me.

An early response will be appreciated.

Sincerely yours,

Donna

Dear Sir/Madam,

Please send us a correction on part of our order WP-11.

All the items we ordered arrived in excellent condition except for one model. It you refer to our original order （see the copy attached）， you will note that we requested your fluorescent desk-lamps, Model 606. However, Model 608 reached us instead. For details, please see the inspection certificate issued by the Tianjin Commodity Inspection Bureau.

Will you kindly take back those you sent out and substitute them with an equal quantity （120 items） of Model 606? We would appreciate your attention to this matter promptly.

Yours faithfully

Directions: You found something wrong with the telephone bill you have received from the local post office. You made a call to inquire about this; however the person who answered the call was very rude. Write a letter of complaint to the manager of the post office, explaining the situation and giving your suggestions for improvement. Your letter should be no less than 100 words. You do not need to write the address. Don’t sign your own name at the end of the letter, use Donna instead. 英文投诉信模板

Dear ______,

①I am ______(自我介绍). ②I feel bad to trouble you but I am afraid that I have to make a complaint about.

③The reason for my dissatisfaction is ______(总体介绍). ④In the first place, ______(抱怨的第一个方面). ⑤In addition, ______(抱怨的第二个方面). ⑥Under these circumstances, I find it ______(感觉)to______(抱怨的方面给你带来的后果).

⑦I appreciate it very much if you could ______(提出建议和请求), preferably

______(进一步的要求), and I would like to have this matter settled by ______(设定解决事情最后期限). ⑧Thank you for your consideration and I will be looking forward to your reply.

Yours sincerely,

Li Ming

范文

Dear Sir

I am writing to let you know the deplorable attitude of one of your staff member. I received my telephone bill for the previous month from you and thought there were some errors in calculation: I had been overcharged for two overseas calls.

However, when I called your Complaints Department, the girl who answered my phone was very rude. For one thing she interrupted me continually, for another she even said that the fault was my own. Needless to say, such a way of dealing with customers is unacceptable.

I would like to suggest that the girl in question should be disciplined, and instructed on the proper way to deal with clients. And I hope she can make formal apology to me.

An early response will be appreciated.

Sincerely yours,

DELL

译文

先生：

我写这封信是为了让你知道你们一个员工的服务态度。我收到你们上个月的话费单后发现有些计算错误，我觉得我被多收了两个国际长途费用。

但当我打电话询问客服部门时，接电话的女孩态度非常粗鲁。一方面她总是打断我的话，另一方面她甚至说错误在我。这样对待客户的态度实在让人难以接受。

我建议对这个女孩进行惩罚，另外告诉该如何对待客户。我希望她能向我正式道歉。

请早日回复。

真挚的：DELL

看过英语投诉信回复写作范文的人还看了：

Dear Sir or Madam,

I am writing to inform you that I wish to move into a new room next semester. I would prefer a single room, as I find the present sharing arrangement inconvenient.

I must explain that the reason for my dissatisfaction is my roommates inconsiderate behavior. For one thing, his friends are constantly visiting him; for another, he regularly holds noisy parties. In these circumstances, I find it difficult to concentrate on my studies, and I am falling behind in my assignments.

I am sure you will agree that the only solution is for me to move into a room of my own. Therefore, I would be grateful if you could find a single room for me, preferably not in the same building but as near to the college campus as possible.

Yours sincerely,

Li Ming

Dear Sir:

With reference to our order No. W98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.

The packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question. We unpacked the computer sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.

We shall be glad if you will replace all 20 sets as soon as possible. Meanwhile, we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation.

Yours sincerely,

Li Ming